SHIPPING
BY LUWA ships via express courier services worldwide and offers a tracked delivery service for all orders. Once your order is dispatched, you will receive an email confirmation with tracking details.
Processing Times
- Ready-to-ship orders placed by 12pm will be dispatched on the next business day.
- Estimated shipping times below do not consider public holidays or weekends.
Customs and Duties
- Prices listed do not include import duties, taxes, or customs clearance fees.
- These charges are set by your destination country and are collected by the courier prior to delivery.
- BY LUWA is not responsible for import duties, taxes, customs delays, or holding times in your country.
- Please do not refuse delivery due to customs fees. Packages refused for this reason will be disposed of by the courier, and your order will not be eligible for a refund.
Shipping Times
Domestic Shipping - Evri
- UK: 1–2 business days – £4
International Shipping - DHL
- Europe: 2–5 business days – £20
- US: 2–5 business days – $25
- Canada: 2–5 business days – £30
- Rest of the World: 5–7 business days – £35
If you have not received your item after 7 working days, please email us at info@byluwa.com. Delivery times are provided as a guide only; during busy periods and the festive season, deliveries may take longer.