SHIPPING

BY LUWA ships via express courier services worldwide and offers a tracked delivery service for all orders. Once your order is dispatched, you will receive an email confirmation with tracking details.

Processing Times

• Ready-to-ship orders placed by 12pm will be dispatched on the next business day.
• Estimated shipping times below do not consider public holidays or weekends.

Customs and Duties

• Prices listed on our website do not include import duties, taxes, or customs clearance fees.
• Any applicable duties and taxes will be calculated and shown at checkout, so you know the full cost before you pay.
• The amount charged at checkout is the final landed cost, there will be no additional charges upon delivery.
• BY LUWA is not responsible for customs delays or holding times in your country once the order has been shipped.
• Packages that are refused, undeliverable, or abandoned after shipping are not eligible for a refund
  

Shipping Times

Domestic Shipping - Evri

• UK: 1–2 business days – £4

International Shipping - DHL

• Europe: 2–5 business days – £20
• US: 2–5 business days – $25
• Canada: 2–5 business days – £30
• Rest of the World: 5–7 business days – £35

If you have not received your item after 7 working days, please email us at info@byluwa.com. Delivery times are provided as a guide only; during busy periods and the festive season, deliveries may take longer.