FAQs

 How do I care for my garments?

All of our garments should be hand washed with cold water, machine washed on cold and delicate. Please do not wring, bleach or tumble dry.

Do you ship internationally?

Yes we do ship all order domestically (UK) and internationally via a tracked service. Please see our Shipping Policy for more information on delivery times.

How do I track my order? 

Once your order has been dispatched you will receive email confirmation with tracking details. For International shipments, please follow the link in the tracking page to track your order locally. 

How do I work out my size?

Each item has details of the composition and the fit in the product page. Please also refer to the Size Guide. For further assistance please do not hesitate to drop us an email at info@byluwa.com.

What do I do if my order does not fit?

If you receive your item and it does not fit, please request an exchange. Please see our Returns Policy, for more information. 

How do I change the delivery address of my order?
To make changes to your delivery address submit a request here. Please change your address within 30 minutes of ordering, and in any case before your order is dispatched. Once an order has been dispatched the address can no longer be changed, you would need to go through the full returns process and reorder.

Can I cancel my order? 
Once an order has been dispatched the address can no longer be changed, you would need to go through the full returns process and reorder.